Pepco Holdings Inc Appoints Consumer Advocate
Monday, October 24, 2011
Greer to Serve as Leadership Voice for Customers
WASHINGTON – Pepco Holdings, Inc. (PHI) has appointed Felecia Greer as Director and Customer Advocate, responsible for serving as the voice for customers in the Atlantic City Electric, Delmarva Power, and Pepco Regions. PHI established the position based upon customer recommendations and aligns well with the company’s enhanced focus on improving customer satisfaction.
Greer will interact directly with customers and governmental and regulatory officials on a wide variety of issues with the goal of better understanding customer expectations. This enhanced understanding will be shared with PHI’s leadership team and will be used to shape improvements in operations, customer service and external communications.
“I look forward to applying my extensive experience working on customer issues to improve PHI’s focus on customers and meeting their needs and expectations,” Greer said. “I am reviewing PHI policies and practices, and over the next several weeks will conduct listening tours in the Atlantic City Electric, Delmarva Power, and Pepco Regions. Customers sharing their thoughts and concerns are invaluable to my obtaining first-hand knowledge about our day-to-day customer relations and customers’ views of our service.”
Most recently, Greer was Group Manager, Regulatory Services, where she directed managers responsible for regulatory relationships, case filings, compliance and reporting for Pepco Holdings, Inc. Prior to joining the company, she worked for the Maryland Public Service Commission for 10 years, where she held a number of executive and legal positions.
In addition, Greer clerked for the Chief Judge of the Court of Appeals and the Office of the Attorney General. Greer holds a Bachelor of Arts in Psychology from University of Maryland, College Park, and a Juris Doctorate degree from the University of Baltimore School of Law. She is admitted to practice law in Maryland, the United States District Court and the United States Supreme Court.
Greer will report directly to David Velazquez, Executive Vice President, Power Delivery.
“As we continue to strengthen our relationships with customers and work to improve electric system reliability and our response to power outages,” he said, “the Customer Advocate leadership position will be critical for helping Pepco Holdings keep in touch with customers and their concerns and ensuring that we are effectively meeting our customers’ expectations.”
About PHI : Pepco Holdings, Inc. (NYSE: POM) is one of the largest energy delivery companies in the Mid-Atlantic region, serving about 1.9 million customers in Delaware, the District of Columbia, Maryland and New Jersey. PHI subsidiaries Pepco, Delmarva Power and Atlantic City Electric provide regulated electricity service; Delmarva Power also provides natural gas service. PHI also provides energy efficiency and renewable energy services through Pepco Energy Services.